Help Center

Help Centre

We get it: your pet is part of the family, and any question about your order deserves a quick, helpful answer. Check below for ways to get in touch with us and answers to our most frequently asked questions.

Contact Us

📧 carepetlopolis@gmail.com > 🕐 Monday to Friday, 11am – 9pm (UK Time / GMT)

Frequently Asked Questions (FAQs)

What are the estimated delivery times? > Standard delivery across the UK usually takes between 7 to 15 working days after dispatch. For full details, please visit our [Delivery Information] page.

How can I track my order? > As soon as your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel every step of the way.

Can I return or exchange an item? > Yes! You have up to 14 calendar days after delivery to request a return, exchange, or refund. Please review our full terms on our [Returns & Exchange Policy] page.

Is my personal data secure? > Absolutely. We take your privacy very seriously and operate in full compliance with UK data protection laws (UK GDPR). See our [Privacy Policy] to learn how we protect your information.

Didn’t find what you were looking for? Send us an email and our Customer Care team will get back to you as soon as possible!